Accounts and Billing
32 articles
- How to apply a promotion codeThis article describes how to apply promo codes to new subscriptions.
- Credit card payment issuesThis article covers how to resolve most payment issues you may run into.
- How to modify your subscriptionThis article describes how to upgrade, downgrade, and cancel the Glide plan you're subscribed to.
- How to update billing information and invoicesThis article describes where to find and update billing information and past invoices.
- 3D Secure credit card issuesThis article discusses issues related to using 3D Secure credit cards
- How am I charged for Integration usage?Understand how using integrations accrues updates in Glide.
- Troubleshooting Custom DomainsGet help with common issues configuring custom domains.
- Glide's Refund Policy
- Why does my renewal invoice have charges for usage (adds, edits, and deletes) and extra users?A customer wants to know why there are extra charges on their renewal invoice or it is higher than last month.
- Deleting Teams and Apps
- How to Embed Glide Apps as an iframe Within Another Website
- How Glide Experts change their email addressHow a Glide Expert updates their accounts when they need to change their email address
- Prior invoicesWhere can I find my prior invoices
- Maker Plan App Publishing Options
- Change Billing Name for Future Periods Only
- How Many Updates Does the Maker Plan Have?Updates for Maker plan
- How do I get a sales tax exemption for my Glide account?
- When will my team's user count reset?This article describes how Glide tracks users during a billing period
- Access to Legacy PlansLegacy subscription reinstatement
- Scheduled Workflows on Legacy Plans
- What is the Main Difference Between the Legacy Maker Plan and the New Maker Plan?The difference between Legacy and New Maker plan
- Free plans and external data sourcesWhat happened to syncing data with external data sources on legacy free plans?
- How to Enable Unlimited Users in Legacy Plans
- My account shows two email addressesWhat to do if you account shows two email addresses and you're having issues signing in.
- I need Glide's EIN or the W-9 form
- I'm getting a 1082 error when trying to upgrade.1082 error
- Accounts are only allowed three free teams.
- Why a Different Phone Number Appears During Payment Verification (and How to Fix It)
- What are the publishing limitations of the Glide Free plan, and why were they implemented?
- Taxes & Billing ChangesOverview of how regional taxes like VAT and GST/HST affect your billing.
- Understanding Your Subscription Billing
- GST/HST & Glide: What Canadian Customers Need to KnowApplicable to: Canadian customers purchasing Glide software subscriptions Issued by: Glide