If you go to your account settings page and see two email addresses – one Gmail account and one work account – associated with your Glide account, this article may apply to you.
When this happen, usually only one of the email addresses actually works for accessing your team and apps. The other one signs in but only displays a white screen instead of your team dashboard.
At this time, Glide support is not able to remove the second email address. If this is causing issues for you, the best way to resolve this is by completing the following steps to replace your primary account with a new one.
First, read this article to familiarize yourself with GMail's plus-sign feature.
Steps to add a new account to your team:
Browser 1: In one browser, sign out of Glide and create a new account with the email address yourpersonalemail+glide@gmail.com.
Browser 2: In a different browser or in an incognito window, sign into your work account (yourworkemail@company.com) and add yourpersonalemail+glide@gmail.com to the team.
Browser 1: Open your Gmail and accept the invitation to the team. Make sure to click the link in the email AND the link in the browser window that opens up.
Browser 2: Confirm the new team member was added and change their permission to Admin.
Now, you could leave things like this and have two accounts that should work to access your team: yourpersonalemail+glide@gmail.com and yourworkemail@company.com.
If you really want your original email to work for signing into Glide, you'll have to remove the original account and re-add it.
Note: If you are using any external data sources, you may need to re-authenticate those integrations.
If you're using an Airtable base, do not delete the original user who configured the integration.
Step 1: Delete the work account (NOTE: you are deleting a user account, not the team!)
Browser 2 (signed in with your work account): Navigate to the Team->Members page and confirm there are two admins in the team.
Click the avatar in the top right corner and select Account settings.
In the new modal, click Delete account. Note that it points out that only teams where this account is the sole member will be deleted.
Complete the steps to delete the account.
Step 2: Create a new account using your work email.
Step 3: Follow the first set of steps above to add the work account email back to the team as a Member or Admin.
Additional optional steps:
Step 4: After the work account is added back as an Admin account, delete the yourpersonalemail+glide@gmail.com account.
Step 5: Create a new Glide account using yourpersonalemail@gmail.com
Step 6: Invite the new account to the team
Step 7: Accept the invite
Step 8: Make the yourpersonalemail@gmail.com account an Admin
Step 9: Re-authenticate any external data sources your apps were using
If all the above steps are completed correctly, the team will have two Admin accounts associated with it: yourpersonalemail+glide@gmail.com and yourworkemail@company.com.