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Troubleshooting Custom Domains
Troubleshooting Custom Domains

Get help with common issues configuring custom domains.

Updated over a week ago

A custom domain allows you to customize the URL for your Glide app. When you publish your app, your app automatically gets hosted at a “” address. With a paid Glide plan, you can publish your app to your own custom domain.

Check out our doc on Custom Domains to set up yours today.

Once you have chosen a domain provider and purchased a domain, you can use Glide's configuration wizard to change the URL of your Glide app. Below is a list of common issues users have when configuring custom domains.

Incorrectly configured records

If your records are incorrectly configured, an error will show up in the custom domain configuration. The best thing to do here is to go back and check whether you've followed the process of configuring your domain to make sure you didn't miss anything. For example, some providers require the www. to be entered manually, and some add it automatically.

Dropping the www. in the URL

If you are using and you want your app to also be reachable via, you may need to create two additional custom records, as follows:



You can also try setting up a redirect. Learn how here.

Incorrect IP Address

Make sure the IP address is correct. It is crucial to use the correct IP address when setting up your custom domains. Rather than reusing the IP address from a previous step, ensure the IP is correct each time you use it.

Value for Time to Live (TTL)

If your domain provider requests you to provide a value for TTL (time till live), enter 1 hour, or 3600 if in seconds.


Don't forget to wait for up to 24 hours for DNS records to propagate. If you check less than the required time, you may not see the changes applied.

Conflicting records

You may run into issues when adding records due to conflicting records that already exist in your DNS. It may be best to contact your domain provider's support for assistance.

Access to DNS

If you purchased a domain as part of a hosting package or any other package, you may have limited access to your DNS settings. If this is the case, contact your domain provider's support for assistance in setting up your DNS records.


If CloudFlare is your DNS provider, make sure you are not using orange cloud. Records will need to be grey cloud to be compatible with Glide.


Clear your browser's cache in case you've visited your custom domain prior to using it for your Glide app. Your browser may have stored the resources previously connected to your domain and is still displaying this stored information instead of your app (even if it has been updated). To check whether it's a cache issue, try visiting your new domain on a different browser or on your phone.

Old URL & QR code

When you've published your app using a custom domain, your QR code changes. Make sure you use this new QR code and share this with others. The old QR code for your URL still works, but it will send people to the URL, not your new custom domain.

Transfer domain to another app

If you want to use your custom domain for another app, set up the DNS settings for that app and then remove the DNS settings for the previous app. Glide will manage the switch for you. However, you'll need to wait again up to 24 hours before the changes take effect.

Recurrent Issues

If you continue to have the same issue over and over, it's possible the issue is with your domain provider. If they have support, reach out to their support team to make sure everything is working on their end.

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