We want you to be happy with your purchase. If you're unhappy, we will issue you a refund within 14 days of your initial purchase date. If you subscribed to a GlideOS plan, the refund is limited to the base subscription fee, not to the credits allocated to the plan or any extra credits purchased. You must submit a refund request within this 14-day period to qualify. To contact support, open the Glide builder (for Classic Glide https://go.glideapps.com or for GlideOS https://os.glideapps.dev/o/1/dashboard) and click the messenger icon in the bottom-right corner, or in GlideOS, the help icon (? in a circle) at the bottom left corner, and select Get support.

No refunds will be given after 14 days of your initial purchase date. If your team was on a plan with a trial or a coupon, the purchase date is the first date you were charged.

To avoid future charges, ensure that your subscription is canceled in your account settings. Cancellation can be accomplished on the Billing page. If you have a Classic Plan, Starter, Team, Business, or Enterprise, select the Manage Plan or Open Customer Portal link. For GlideOS, go to the Team Settings option when you select the Team name, then open the Billing page, then select the Cancel plan option.

If a payment on your Glide account is reversed, disputed, or reported as fraudulent by your credit card company or any other payment method used, we will interpret this as an unauthorized use of your credit card or payment method, and we will immediately refund the charge and your Glide account will be closed and all applications deleted.

Under the stated 14-day conditions, Glide Classic plans are fully refundable. For GlideOS plans, only the base subscription fee is eligible for a refund. App-building credits and usage-based charges are non-refundable. For example, if you purchase a monthly plan costing $40, which includes $15 for the base subscription and $25 for 250 credits, only the $15 base subscription fee is refundable within the 14-day window. Please contact support for assistance.

If you enable unlimited usage and accidentally use too many updates, we can offer a one-time account credit for the overages. This only applies to our Classic plans. Any type of credit granted, whether it is the monthly plan credits or extra credits purchased, is non-refundable. Please contact support for assistance.