If data between your Glide app and its Airtable base has stopped syncing, the first thing to try is to re-authenticate with your Airtable base.
Note: The Glide team member who originally added the Airtable base to the Glide app must complete these steps.
Re-authenticate the Airtable integration
Have the team member sign into their Glide account and open the app in the Builder.
Navigate to the Data Editor by clicking Data at the top of the page.
On the upper-left, click the plus (+) sign to the right of Tables and select Airtable in the dropdown menu.
In the Select an Airtable Base modal, click the dropdown menu and select + Add another Airtable account.
A new tab will open for you to provide Glide access to your Airtable base(s). Click + Add a base and then either select the same base used by the app or All current and future bases in all current and future workspaces.
Glide recommends selecting All current and future bases if you think you'll have many bases connected to Glide.
After making your selection, click Grant access.
Once you have granted access, you should be directed to the Select an Airtable Base modal.
Select the base that is already connected to this app and click Add Source.
In the bottom left corner, click the Sync data manually ↻ button.
After completing re-authentication, updates may take a while to complete. This depends on the total amount of data in the Airtable base and the number of changes that need to be synced.
Delete and re-authenticate the Airtable integration
If the above steps don't resolve the issue, try deleting the Airtable integration first. Rest assured, this action will not result in any loss of your existing tables or data already in your app.
Have the team member sign into their Glide account and open the app in the Builder.
Navigate to the Data Editor by clicking Data at the top of the page.
On the upper-left, click the plus (+) sign to the right of Tables and select Airtable in the dropdown menu.
In the Select an Airtable Base modal, Click Edit Airtable Integration.
In the modal that opens up, click Delete.
Click the plus (+) sign again and select Airtable in the dropdown menu.
In the new modal, click Connect to Airtable.
A new tab will open for you to provide Glide access to your Airtable base(s). Click + Add a base and then either select the same base used by the app or All current and future bases in all current and future workspaces.
Glide recommends selecting All current and future bases if you think you'll have many bases connected to Glide.
After making your selection, click Grant access.
Once you have granted access, you should be directed to the Select an Airtable Base modal.
Select the base that is already connected to this app and click Add Source.
In the bottom left corner, click the Sync data manually ↻ button.
After completing re-authentication, updates may take a while to complete. This depends on the total amount of data in the Airtable base and the number of changes that need to be synced.