My Gmail Integration is Showing a 401 Error and Not Sending the Emails
Are you experiencing a 401 error with your Gmail integration when using a business email, and noticing that emails aren't being sent? This issue is commonly encountered when specific security settings in Google Workspace are not configured to recognize Glide as a trusted application.
Understanding the 401 Error
The 401 error typically indicates that authorization is required. In the context of Gmail integration with Glide, this error suggests that there’s a problem with account permissions or authentication necessary for Glide to communicate with your Gmail account.
Resolving the Issue
To tackle this problem and ensure that your Gmail integration works smoothly, follow these steps:
Google Console Admin Intervention: The Google Console Admin should take action to add Glide as a trusted source within your organization's Google Workspace account.
Navigate to Admin Console: The admin should access the Google Admin Console using their administrator account.
Set Up Trusted App: Within the Admin Console, go to the Security section, then head to API Controls.
Manage Third-Party App Access: Under Manage Third-Party App Access, the admin will have the option to add Glide as a trusted third-party app.
Add Glide: When adding Glide, enter Glide's relevant information or simply search for it in Google’s catalog to integrate it securely.
Additional Assistance
If after these steps the problem persists, ensure there are no additional permission restrictions from your organization on third-party app access. For further help, reach out to your IT department or contact Glide support for comprehensive troubleshooting.