When you try to make an online payment and notice that a different phone number — not yours — appears during the verification step, it can be surprising and even concerning. This often happens when you’re trying to upgrade your Glide plan and see that the verification code is being sent to someone else’s number.
This situation is caused by a process known as 3D Secure (3DS) — a security protocol used by banks and card issuers to verify that the person making the payment is truly the cardholder. During checkout, your bank may ask for a one-time password (OTP), a text message confirmation, or an approval in your banking app before completing the transaction.
It’s important to understand that this verification process is fully managed by your bank or card issuer, not by Glide or Stripe (our payment processor). Glide and Stripe do not store, access, or control your personal verification information — including your phone number.
If you see an incorrect phone number during payment verification, it means that your bank has an outdated or incorrect number associated with your card. Unfortunately, neither Glide nor Stripe can update this information for you.
To resolve this issue, you’ll need to:
Contact your bank or card provider and ask them to update the phone number linked to your card account.
Once they update it, try your payment again — the correct phone number should appear during verification.
After your information is updated, your next payment attempt should go smoothly, and the verification code will be sent to your correct number.