Skip to main content
All CollectionsActions & Integrations
Why Can't I Use the Send Email Action Even Though I Have a Paid Plan?
Why Can't I Use the Send Email Action Even Though I Have a Paid Plan?

This article explains why you can't use the send email action in your plan.

Updated over 2 months ago

If you find yourself unable to use the "Send Email" action in Glide despite subscribing to a paid plan, it may be due to your plan being in a trial period. Let's break down what this entails:

Subscription Status and Trial Period

  1. Trial Period: When you initially subscribe to a paid plan, you might enter a trial period. During this time, certain features, such as the "Send Email" action, remain inactive. This is a standard procedure to ensure that the subscription is properly set up before granting access to all functionalities.

  2. Payment Processing: The "Send Email" action will not become active until the trial period ends, and the payment is successfully processed. Although you have entered your card details and technically subscribed to a paid plan, the system recognizes the subscription as "not active" until payment confirmation.

Alternative Solutions During the Trial Period

While waiting for the trial period to end, you can still send emails by incorporating external email services. Here are some recommendations:

  • Gmail or Outlook Integration: You can integrate these widely-used email services within your app to facilitate email sending. This work-around allows you to continue using your app effectively, without having to wait for the trial period to conclude.

Understanding these nuances about your plan can help you utilize Glide's features more effectively and ensure that your project is not hindered during the trial phase. If you have any further questions or technical issues, feel free to reach out to our support team for assistance.

Did this answer your question?