Glide

Setting up a custom domain can sometimes be confusing. If you encounter issues such as a persistent red error message even after configuring the CNAME and TXT values in your DNS settings, the following troubleshooting steps may help:

- Typically, when setting up a custom domain (e.g., <code>sub.domain.com</code>) in Glide, you'll be provided with CNAME and TXT records that need to be added to your DNS settings.
- However, some DNS configurations may not correctly propagate these records if set directly under the subdomain.

- After entering your desired subdomain (e.g., <code>sub.domain.com</code>) in Glide’s custom domain setup, you will receive the required CNAME and TXT values.
- Instead of adding these values directly under the subdomain (<code>sub.domain.com</code>) in your DNS settings, try setting them under the root domain (<code>domain.com</code>).

- Your intended custom domain is <code>sub.domain.com</code>.
- Add the provided CNAME and TXT values to the DNS settings for your root domain (<code>domain.com</code>) rather than for <code>sub.domain.com</code>.

- Some DNS providers require that validation records like CNAME and TXT be associated with the root domain rather than the subdomain for proper propagation.

- Once the DNS changes have been made, allow some time (usually 24-48 hours) for the records to propagate.
- Return to the Glide settings to verify the custom domain setup.

1. Understand the Issue:
 - Typically, when setting up a custom domain (e.g., <code>sub.domain.com</code>) in Glide, you'll be provided with CNAME and TXT records that need to be added to your DNS settings.
 - However, some DNS configurations may not correctly propagate these records if set directly under the subdomain.
2. Troubleshooting Steps:
 - After entering your desired subdomain (e.g., <code>sub.domain.com</code>) in Glide’s custom domain setup, you will receive the required CNAME and TXT values.
 - Instead of adding these values directly under the subdomain (<code>sub.domain.com</code>) in your DNS settings, try setting them under the root domain (<code>domain.com</code>).
 Example:
 - Your intended custom domain is <code>sub.domain.com</code>.
 - Add the provided CNAME and TXT values to the DNS settings for your root domain (<code>domain.com</code>) rather than for <code>sub.domain.com</code>.
3. Why This Works:
 - Some DNS providers require that validation records like CNAME and TXT be associated with the root domain rather than the subdomain for proper propagation.
4. Next Steps:
 - Once the DNS changes have been made, allow some time (usually 24-48 hours) for the records to propagate.
 - Return to the Glide settings to verify the custom domain setup.

If you’ve tried this method and are still facing issues, it might be a good idea to reach out to your DNS provider’s support team or consult Glide’s support for further assistance.