We recently registered for VAT in the European Union. That means we’re now required to apply EU VAT rules when billing customers in the EU.

This is a normal step for SaaS companies as they grow internationally.

If you’re located in the EU and haven’t provided a valid VAT ID, we’re required to add VAT based on your country’s rate.

Nothing about our pricing has changed - this is a tax requirement, not a price increase.

Most likely, we don’t have your VAT ID on file yet, or the one we have isn't valid.

👉 Add your VAT ID by going to your team's Billing page and selecting the Open Customer Portal link.

Select "Update information"

Add or update your VAT number

Once a valid VAT ID is on file:

It’s a standard EU rule for B2B services.

Instead of us charging VAT, you report and account for it locally.

Your invoice will include a note like:

"VAT reverse charged under Article 44 of the EU VAT Directive"

If VAT applies, it’s based on your country’s rate. For example:

No - our pricing hasn’t changed.

VAT is added on top only when required by law.

Once we have your VAT ID, future invoices will not include VAT.

If you think VAT was charged incorrectly, reach out, and we’ll take a look.

If you have questions or want to add your VAT ID, just contact Glide support - we’re happy to help.