My Intercom Button Does Not Change Position on My Mobile App Version

If you're having trouble changing the position of the Intercom button on your mobile app, you're not alone. Many users find that the button remains fixed in place. This is because Intercom does not allow custom positioning of its button on Progressive Web Apps (PWAs).

This limitation is due to the way PWAs are designed to function across various platforms, maintaining a consistent user experience. The Intercom system is designed to work seamlessly across different devices, trying to ensure that users have a consistent experience, but this also means that certain customizations, such as moving the position of the chat button, are not currently supported.

If you'd like to explore more about this topic and see if there have been any updates or workarounds suggested by other users, you can check out the following thread on the Intercom Forum: Is there a way to adjust the position of the messenger on mobile devices?