In most cases, we have found that the PIN email is usually being delivered, but it was filtered into a spam or a promotions folder. Have your customer search their whole inbox for an email from “no-reply@auth.appnotify.io”.

It can help if they add the above email address to their contacts since some email systems check for the email address in contacts and will not mark it as spam.

It’s rare, but occasionally, a mail server will block a PIN email because it thinks the email is a phishing scam. This usually happens when the app name includes suspicious words, like “account”, “bank”, etc.

If they still can’t find the PIN email, you’ll need to provide Glide support with an example of an email address that is not receiving the PIN so they can check the logs.