About Glide and Canadian Sales Tax
Glide is a non-resident software-as-a-service (SaaS) vendor based outside Canada. As a provider of digital services to Canadian customers, Glide is registered with the Canada Revenue Agency (CRA) to collect and remit Goods and Services Tax / Harmonized Sales Tax (GST/HST) on applicable sales.
How Glide is Registered: The Simplified GST/HST Regime
Non-resident digital service providers like Glide register under Canada's Simplified GST/HST Registration Framework, which was introduced to ensure that foreign suppliers of digital products and services collect and remit Canadian sales tax.
This framework is specifically designed for non-resident businesses that supply digital services — such as software subscriptions — to customers in Canada.
What This Means for Your Invoices
Under the Simplified GST/HST regime, Glide is not required by Canadian law to display its GST/HST registration number on customer invoices. This is a key distinction from the regular GST/HST registration framework that applies to Canadian-resident businesses.
This requirement — and the corresponding invoice exemption — is governed by the Excise Tax Act and administered by the CRA. For official guidance, please refer to the CRA's published information on digital economy businesses at:
www.canada.ca/en/revenue-agency — search: "Digital economy businesses GST/HST."
For Canadian Business Customers: Entering Your GST/HST Registration Number
If your business is registered for GST/HST, you can provide Glide with your registration number. When a valid GST/HST registration number is on file, Glide is no longer required to collect GST/HST on your subscription — your business becomes responsible for self-assessing the tax directly under Canada's reverse-charge rules.
To enter your GST/HST registration number:
Go to your team's Billing page
Select the Open Customer Portal link
Scroll down to the Billing Information section
Enter your GST/HST registration number in the field provided
Once saved, your registration number will be applied to future invoices.
Note: We recommend confirming the tax treatment of self-assessed supplies with your accountant or tax advisor to ensure it is handled correctly in your GST/HST filings.
Important Note for Business Customers: Input Tax Credits (ITCs)
If your organization is a GST/HST registrant (i.e., a Canadian business that collects and remits GST/HST), please be aware of the following:
GST/HST paid to a non-resident supplier registered under the Simplified regime is generally not eligible for an Input Tax Credit (ITC).
This means that the GST/HST charged by Glide on your subscription cannot be reclaimed as an ITC on your GST/HST return. This is a function of Canadian tax law as it applies to the Simplified registration framework, not a policy set by Glide.
If recovering GST/HST through ITCs is important to your organization, we recommend you consult with your tax advisor or accountant to understand how this applies to your specific situation.
Summary
Question | Answer |
Does Glide collect GST/HST on sales to Canadian customers? | Yes |
Is Glide registered with the CRA? | Yes — under the Simplified GST/HST regime |
Will Glide's GST/HST registration number appear on invoices? | No — not required under the Simplified regime |
Can Canadian businesses claim an ITC on GST/HST paid to Glide? | Generally no |
Questions?
If you have questions about your Glide invoice or the tax treatment of your subscription, please contact us at support@heyglide.com or speak with your tax advisor for guidance specific to your business.
This article is provided for informational purposes only and does not constitute legal or tax advice. For authoritative guidance, refer to the Canada Revenue Agency at canada.ca.