Our support team is available Monday through Friday, from 8am to 8pm Eastern time. During those hours, you can contact us directly for help — either by using the chat messenger in the bottom-right corner of your screen or by emailing support@glideapps.com.
Outside of our regular hours – including weekends – we have systems in place to help you get the assistance or information you need.
What to do outside support hours
Even when our support team is offline, there are several ways you can get help:
We monitor our systems 24/7, and have on-call engineers who are alerted to and respond to critical service disruptions.
Check our status page for real-time updates on any incidents.
You can also subscribe to incident updates by email or via Slack to be notified the moment we post a new update.Chat with our AI Agent, which can guide you to relevant help articles and answer many common questions.
Browse our Help Center for step-by-step guides, best practices, and troubleshooting.
Visit our Community Forum to ask questions or see if others are experiencing similar issues. It's a great resource with insights from both the Glide team and fellow users.
Help us help you faster
If you’re reaching out to our support team, check out our article on Best Practices When Contacting Support. It includes tips on what details to include in your message so we can get to the root of your issue more quickly.
We're always working to improve
We know how important it is to get help when you need it. While we don’t offer live support outside business hours, we’re continuing to improve how we communicate during urgent incidents and ensure critical issues are addressed as quickly as possible.